What payment methods do you accept?

We accept most major credit or debit cards, including Visa, Mastercard and American Express, all facilitated through Shopify and Shop Pay. We also accept Apple Pay and Google Pay. Klarna and Clearpay are now also available at checkout.

Do I need to pay Customs & Import fees?

Domestic orders are free from customs and import charges, but international orders may be subject to additional duties and taxes, payable by the recipient prior to delivery. These will vary depending upon your location, so please consult with your local Customs Office for further information.

For U.S customers, there are zero taxes on imports under $800 due to the de minimis threshold.

Do I get Free Shipping?

We offer Free UK Shipping on all orders above £50 and Free International Shipping on all orders above £100.

Which Couriers do Neat Whisky Club ship with?

Customer service is paramount to us, so we offer multiple shipping options from which you can choose.

At present, orders can be shipped domestically and internationally via Royal Mail, Evri or DPD, and we will be looking to add more courier options in the future:

Domestic Shipping:

Royal Mail - Tracked 48: £3.49

Royal Mail - Tracked 24: £4.49

Evri - Next Day: £3.99

DPD - Next Day: £5.99

USA & Canada Shipping:

Evri - International Economy (10-12 working days): £13.99

Royal Mail - International Tracked (7-11 working days): £18.99

Evri - International Priority (5-7 working days): £22.49

DPD - International Tracked (4-7 working days): £23.99